Deming & Quality Term Paper Example | Topics and Well Written Essays - 2000 words

Deming & Quality - Term Paper Example Gitlow &Gitlow (1987), points out that in determining customers’ needs, it is important that the future be brought into the equation, because such needs can change, and companies should be well prepared for it. The need for the prototypes to fit certain specifications, are also worth considering, especially with regards to the suppliers of the raw materials (Gitlow & Gitlow 1987). According to Gitlow & Gitlow (1987), the extent to which a firm and its suppliers are able to surpass the design specifications and meet the customers need, is really what quality conformance is all about. However the quality of performance can only be determined through research and sales, and service call analysis to determine how well the firm’s goods and services are doing in the market place (Gitlow & Gitlow 1987). Feedback from the quality of performance surveys, may lead to changes in design and in redesigning, thereby facilitate the continuity of the quality cycle. The 14 point method of Deming incorporates the use of statistical tools, and significant changes in the corporate culture of organizations intent on achieving a quality program, according to Gitlow & Gitlow (1987); it provides a framework for action as well as giving management bases from which they can formulate plans for which they may even lack the necessary experience. Organization leaders who embrace the 14 point system of quality have to back up that strategy with a commitment to change in their thinking and behavior patterns. The 14 Points entails, according to Gitlow & Gitlow (1987), A motivated worker is one that is doing his or her job willingly and well. However, for this to happen, managers must provide both intrinsic and extrinsic forms to their workers. Most of our behaviors according to Jung, are evaluated or judged on some criterion of quality and excellence of performance, and some of the incentive for the dedicated pursuit of achievement comes from social